Customer Operations Manager. Be the key link driving customer and operational success
Do you have experience with customer management,operations and coordination and do you thrive on creating structure and calm in complex processes? Are you good at communicating clearly, maintaining an overview and ensuring that things are followed through? Then you may be the person we are looking for as our new Customer Operations Manager in Sønderborg.
About the position
As Customer Operations Manager based at Elcor Sønderborg Nord, you will play a central role in ensuring stable operations, clear communication and strong cooperation between customers and the internal operations organisation.
You will be the customer's permanent point of contact for operations-related issues and the person who creates overview and direction in a complex everyday life with many stakeholders. The role requires you to take responsibility, make decisions and remain calm even when deviations,
pressure and unforeseen events arise.
You will act as a link between customers and internal functions and ensure that important information is shared in a timely and accurate manner. At the same time, you will have managerial responsibility for two employees in Planning and Customer Service, where you will support prioritisation, structure and daily sparring.
Your tasks will include, among other things
- Conducting weekly customer dialogue and status follow-ups ensuring an overview of deliveries, contracts and risks
- Coordinating internal functions across Project, Production, Quality, Planning, Procurement and Customer Service
- Driving the resolution of critical incidents and deviations taking control and ensuring progress under pressure
- Ensuring stable operations and clear communication in close collaboration with the production manager and project team translating internal status into clear, timely customer communication
- Management responsibility for Planning and Customer Service - including prioritisation and
daily sparring
A little about you
We imagine that you:
Have relevant higher education or equivalent professional experience
Have experience with customer management, coordination and follow-up in technical and/or operational organisations
As a person, you are trustworthy, relationship-oriented and a natural team player
Have a strong business acumen and can see the connection between customers, operations and finances
Are structured, decisive and proactive, even when the pressure is high
Have experience with escalation management and operations under pressure
Communicate clearly, professionally and constructively both internally and with customers
Have knowledge of ERP systems, preferably Microsoft Business Central
Have an understanding of production, quality and delivery processes
Thrives in an organisation with a high degree of self-management and responsibility
High level of proficiency in Danish and English (Polish or Lithuanian is an advantage)
Diversity
We recruit with respect for diversity. At Elcor, we are dedicated to ensuring an open and merit-based recruitment process. We use non-discriminatory language in our job advertisements and assess all candidates based on their competences and experience - regardless of gender, age, ethnicity, religion, sexual orientation or other personal circumstances. Our goal is to attract the best qualified candidates and create a workplace where diversity is seen as a strength.
What we can offer you
We offer you a key position in an ambitious and development-oriented company where you can make your mark on processes and workflows. You will be part of an open and informal working environment with committed colleagues and good opportunities for both professional and personal development. We offer salary according to qualifications, pension scheme and health insurance.
About Elcor
Help shape the future within our group, owned by the private equity fund Axcel. With more than 1,000 employees across offices and switchboard factories in Denmark and abroad, we are dedicated to sustainability, the green transition and digitalisation/AI.
How to apply
Send your application
Send your application and CV no later than 23 January 2026 by clicking the link where you upload to JobIndex. If you have any questions about the position, you are welcome to contact Anne Bork Lind, Site Manager on +45 2710 3758. We process applications on an ongoing basis and therefore encourage you to apply as soon as possible.